Return Policy

The Swannies Guarantee

We’re so sure you’ll love your non-prescription Swannies* and other Swanwick Sleep products that we offer a 100% money back guarantee within 30 days of delivery.

Please note our returns policy excludes: any items purchased as ‘Last Chance’ offers. Products which cannot be accepted for Hygienic reasons. i.e: sleep masks, ear plugs.


Order the wrong style or size? No stress! We will help you find perfect pair with an exchange if you contact us within 30 days of purchase. We will even cover the costs of return shipping with a pre-paid return label.


In order to be eligible for the 100% Satisfaction Guarantee, you must return the purchased product. In certain instances involving defects, we may waive the return requirement in lieu of photographic verification. Refunds cannot be processed for products that cannot be accounted for, or returned, including lost items.

Postage on Returns and Exchanges

If your shipping address is in the US, UK, Canada or Australia, we will provide you with a prepaid return label to ship your return or refund. We are not able to provide hard copy return labels and customers will be responsible for printing their own labels. Customers are responsible for packaging any returns.

If you are located outside of these regions, you will be responsible for purchasing postage on returns and exchanges to our US or UK returns facility.

Drop us a line

If you would like to request a refund, exchange, help with tracking your package or have any questions or comments, reach out at or call us on +1 (855) 441-2008.

Please provide us with your name, order number and email address to help us respond as quickly as possible.


*Only applies to non-prescription Swannies. For custom prescription Swannies, please refer to the Prescription Swannies Return Policy