Return Policy

We’re confident you’ll love your Swannies Eyewear and Lighting. That’s why we offer a 30-day 100% money-back guarantee on eligible products.

If you have any questions or concerns, our friendly Customer Support Team is here to help.

CONTACT US

To request a refund, exchange, help with tracking your package, or for questions or comments:

Contact us at support@swanwicksleep.com or +1 (855) 441-2008 with your name, order number, and email address. We’ll guide you through the next steps.

EXCHANGES

Contact us within 30 days, and we’ll help you find the perfect pair. For customers in the United States, Canada, and the United Kingdom, we provide a printable prepaid return label for exchanges.

 

RETURNS

If you’d like to return your product, please contact us within 30 days of delivery. All returned items must be in original condition and packaging.

Refunds are issued to your original form of payment once the returned product has been received and inspected.

*Please allow 5–10 business days for your financial institution to process the refund after it has been issued.*

 

POSTAGE

United States, Canada & United Kingdom

You will receive a printable prepaid return label. Customers are responsible for printing the label provided.

All Other Countries

Customers are responsible for return shipping costs to our US or UK returns facility. Contact us and we will provide the address of the closest return center.

 

LIMITATIONS AND EXCLUSIONS

The following items are not eligible for return, exchange, or refund:

• Prescription eyewear (see Prescription Swannies Return Policy.)

• “Last Chance” items

• Individual bundle items

• Sleep masks

• Earplugs

• Melatonin

• Linen spray

• Oil roll-ons

*Due to hygienic reasons, the above personal-use items are final sale.*