Swanwick Shipping Update

Yes, we are still shipping! While we navigate new challenges during this unprecedented time, we at Swanwick are committed to providing you with the best service and support to get you what you need. We are in this together. 

Please see the latest updates below regarding the current status of our fulfillment and shipping operations. 

Fulfillment Centers

In response to the COVID-19 pandemic, our fulfilment centers have taken active measures to protect employees and customers by implementing additional sanitation and safety protocols.

Carrier Delays

Our network of carrier partners are experiencing delays in both order pickups and processing.

We have been advised that carriers including UPS, Fedex, DHL and USPS are currently experiencing unprecedent package increases which are limiting the number of shipments able to be processed every day. Coupled with employee limitations due to COVID-19, this means that shipments are currently taking longer than normal to be delivered and, in many cases package scanning has been limited. This means that tracking information is not being updated even though shipments are still en route.

    What does this mean for me?

    • Ship times may be extended. It may take longer for your order to ship from our warehouse. Currently we are averaging 1-2 days for orders to ship, however in some cases it could be up to 5 business days.

    • Orders may be split: if you order more than one product, they may arrive in different shipments on different days. We will endeavor to notify you if this is the case.

    • Delivery times may be extended for US shipments:

      • We will be happy to process a full refund on any orders which are not delivered after 30 days from the date of shipment.

    International Shipping
    Due to limited cargo flights, international shipments can take 2-4 weeks depending on the destination country.

    Below are specific country updates we have been provided by our partner carriers. 

    Canada
    Currently, shipments to Canada are averaging 2-3 weeks for delivery as Canada Post continues to experience delays.
    As of Jan 15, in Vancouver, Canada Post is reporting they are backlogged by 65 trucks, down from 90 trucks last week. In Toronto, multiple COVID-19 cases have been reported by staff, leading to a truck backlog of 50 trucks. Montreal is currently experiencing a backlog of 26 trucks. Canada Post anticipates a delay of 10 business days.

    United Kingdom
    Currently, shipments going to the UK are averaging 2-3 weeks for delivery. As of January 15, delays are being reported in the United Kingdom as the country continues widespread restrictions due to a new strain of coronavirus detected in southeast England. There are delays at the UK/France border, a major hub in Europe, and many countries have banned flights from the UK to enter the border. This can lead to delivery past the estimated delivery date on the recipients tracking page.

    Europe
    Delays are being reported in Europe due to the UK/France border delays, as well as restricted and banned flights due to COVID. This can lead to delivery past the estimated delivery date on the recipients tracking page.
     
    In addition, we have been notified that packages being delivered to Sweden (DHL), Finland (Posti Oy), and Denmark (Bring) are being held for recipients at pickup locations and are not being delivered direct to the recipients address. This is due to increased restrictions and in attempt to slow the spread of the virus by reducing exposure to postal carriers. 
     
    Packages shipped to these countries will be held at a pickup location once they arrive. This pickup location can be found via the final mile courier listed on the customers tracking page. 

    Tracking information affected in some countries
    We have been alerted that some destination countries practicing contactless delivery have suspended written proof of delivery, which means that accurate delivery scan data may not be provided. 
     
    This applies to parcels bound for Australia, Canada, Hong Kong, The Netherlands, Singapore, and Russia.

        We are here to help

        We are working hard to ensure you receive your order as quickly as possible, while providing you with economical or free shipping options. Should you have any questions about your shipment, please email support@swanwicksleep.com and we would be happy to assist you.

        Thank you for your understanding as we work through this together. Your support means the world to us!

        *Business days do not include weekends or public holidays.