Swanwick Shipping Update

Swanwick Shipping Update

Yes, we are still shipping! While we navigate new challenges during this unprecedented time, we at Swanwick are committed to providing you with the best service and support to get you what you need. We are in this together.

Please see the latest updates below regarding the current status of our fulfillment and shipping operations.

Fulfillment Centers

In response to the COVID-19 pandemic, our fulfilment centers have taken active measures to protect employees and customers by implementing additional sanitation and safety protocols.

Carrier Delays - Standard Shipping

Our network of carrier partners are experiencing delays in both order pickups and processing.

We have been advised that carriers including UPS, Fedex, DHL and USPS are currently experiencing unprecedented package increases due to the peak holiday shipping period. This is limiting the number of shipments able to be processed every day. Shipments taking longer than normal to be delivered and, in many cases package scanning has been limited. This means that tracking information is not being updated even though shipments are still en route. We are seeing delays of up to 17 days between package handoff and USPS scanning receipt of delivery. See example below:

What does this mean for me?

Delivery times may be extended for US shipments:

  • Where shipment tracking shows handoff to USPS and USPS is awaiting item, expect periods of up to two weeks or more without updates to tracking. Tracking will eventually resume and be followed shortly by delivery.
  • We will not be able to process a refund or ship a replacement until 30 days have lapsed without any tracking updates, at which time we can deem the shipment missing.
  • Reshipping in most cases will not result in your order arriving faster as the reshipment will just add to the backlog and your first shipment will usually be delivered long before the reshipment is delivered.

International Shipping

Due to limited cargo flights, international shipments can take 2-6 weeks depending on the destination country. Customs and international transit hubs are taking longer to process international shipments due to backlog. See below for updated information on specific country average delivery times.

Scanning of packages are often being limited during transit, meaning tracking may not update for multiple weeks while it is processed through the system, especially at customs centers. 

Please keep an eye on your tracking if you are shipping internationally. We are seeing increased instances of attempted delivery without notice to the recipient after which time the shipment is being returned to sender. If you see your shipment has an attempted delivery entry, please contact your local postal service immediately to arrange for redeliver or pickup.

 

We are here to help

We are working hard to ensure you receive your order as quickly as possible, while providing you with economical or free shipping options. Should you have any questions about your shipment, please email support@swanwicksleep.com and we would be happy to assist you.

Thank you for your understanding as we work through this together. Your support means the world to us!

*Business days do not include weekends or public holidays.

Last updated 4/30/2021