Swanwick Shipping Update

Swanwick Shipping Update

Yes, we are still shipping! While we navigate new challenges during this unprecedented time, we at Swanwick are committed to providing you with the best service and support to get you what you need. We are in this together.

Please see the latest updates below regarding the current status of our fulfillment and shipping operations.

Fulfillment Centers

In response to the COVID-19 pandemic, our fulfilment centers have taken active measures to protect employees and customers by implementing additional sanitation and safety protocols.

Carrier Delays

Our network of carrier partners are experiencing delays in both order pickups and processing.

We have been advised that carriers including UPS, Fedex, DHL and USPS are currently experiencing unprecedented package increases which are limiting the number of shipments able to be processed every day. Coupled with employee limitations due to COVID-19, this means that shipments are currently taking longer than normal to be delivered and, in many cases package scanning has been limited. This means that tracking information is not being updated even though shipments are still en route.

What does this mean for me?

  • Ship times may be extended. It may take longer for your order to ship from our warehouse. Currently we are averaging 1-2 days for orders to ship, however in some cases it could be up to 4 business days.

  • Delivery times may be extended for US shipments:
    • We will be happy to process a full refund or reshipment on any orders which are not delivered after 30 days from the date of shipment.

International Shipping

Due to limited cargo flights, international shipments can take 2-4 weeks depending on the destination country. Customs and international transit hubs are taking longer to process international shipments due to backlog. See below for updated information on specific country average delivery times.

Scanning of packages are often being limited during transit, meaning tracking may not update for up to two weeks while it is processed through the system, especially at customs centers. 

Below are specific country updates we have been provided by our partner carriers.

France

Expect delays due to La Poste Strike. We were advised that La Poste workers of CGT-FAPT and SUD-PPT unions plan a nationwide strike at La Poste for May 18 to demand a pay increase and an end to job cuts and office closures. All employees are called to participate in the work stoppages, regardless of their status.

Israel

We have been made aware by Israel’s post that delays in the distribution and collection of mail may be experienced due to the security situation in the south and center of the country. In addition, the health situation restrictions are still in place.

Sweden

Expected delays due to customs backlog. Customs in Sweden has notified that they have a backlog of about 10 days on International Parcels. This is causing delays and can lead to delivery after the estimated delivery dates on the recipients tracking page.

Average Delivery Times 

Based on recent shipments, these are the average delivery times we are seeing for the below countries. If your shipment is outside of this period, please contact us for assistance. 

Canada: 2 weeks (up to 5 days more or less depending on location)

UK: 10 days

Australia: 2 weeks

France: 2-3 weeks

Germany: 2-3 weeks

United Kingdom: 7-10 days

Tracking information affected in some countries

We have been alerted that some destination countries practicing contactless delivery have suspended written proof of delivery, which means that accurate delivery scan data may not be provided.

This applies to parcels bound for Australia, Canada, Hong Kong, The Netherlands, Singapore, and Russia.

We are here to help

We are working hard to ensure you receive your order as quickly as possible, while providing you with economical or free shipping options. Should you have any questions about your shipment, please email support@swanwicksleep.com and we would be happy to assist you.

Thank you for your understanding as we work through this together. Your support means the world to us!

*Business days do not include weekends or public holidays.

Last updated 4/30/2021