Swanwick Shipping Update

Swanwick Shipping Update

Yes, we are still shipping! While we navigate new challenges during this unprecedented time, we at Swanwick are committed to providing you with the best service and support to get you what you need. We are in this together.

Please see the latest updates below regarding the current status of our fulfillment and shipping operations.

Fulfillment Centers

In response to the COVID-19 pandemic, our fulfilment centers have taken active measures to protect employees and customers by implementing additional sanitation and safety protocols.

Carrier Delays

Our network of carrier partners are experiencing delays in both order pickups and processing.

We have been advised that carriers including UPS, Fedex, DHL and USPS are currently experiencing unprecedented package increases which are limiting the number of shipments able to be processed every day. Coupled with employee limitations due to COVID-19, this means that shipments are currently taking longer than normal to be delivered and, in many cases package scanning has been limited. This means that tracking information is not being updated even though shipments are still en route.

What does this mean for me?

  • Ship times may be extended. It may take longer for your order to ship from our warehouse. Currently we are averaging 1-2 days for orders to ship, however in some cases it could be up to 5 business days.

  • Delivery times may be extended for US shipments:
    • We will be happy to process a full refund on any orders which are not delivered after 30 days from the date of shipment.

International Shipping

Due to limited cargo flights, international shipments can take 2-4 weeks depending on the destination country. Customs and international transit hubs are taking longer to process international shipments due to backlog.

Scanning of packages are often being limited during transit, meaning tracking may not update for up to two weeks while it is processed through the system, especially at customs centers. 

Below are specific country updates we have been provided by our partner carriers.

Canada

As of April 30 2021 we have been notified that some Canadian customers should expect delays in Toronto and Montreal. This delay is due to the closure of the Toronto facility's third shift after a spike of COVID-19 cases. Toronto's volume has been moved to Montreal to clear customs. These delays may cause delivery 2-3 weeks after the original estimated delivery dates on the recipients tracking page. 

France

In an effort to control the spread of the new UK variant of COVID-19, the French government implemented a new lockdown as of 05 April 2021. 

Delays will occur as there is a National Curfew in effect for the hours of 6:00 am through 6:00 PM for a minimum of 4 weeks. 

Sweden

Expected delays due to customs backlog. Customs in Sweden has notified that they have a backlog of about 10 days on International Parcels. This is causing delays and can lead to delivery after the estimated delivery dates on the recipients tracking page.

Poland

Custom in Poland is working with a low volume of staff due to COVID-19 cases in the facility. This will delay the processing of parcels and can lead to delivery after the estimated delivery dates on the recipients tracking page. 

Tracking information affected in some countries

We have been alerted that some destination countries practicing contactless delivery have suspended written proof of delivery, which means that accurate delivery scan data may not be provided.

This applies to parcels bound for Australia, Canada, Hong Kong, The Netherlands, Singapore, and Russia.

We are here to help

We are working hard to ensure you receive your order as quickly as possible, while providing you with economical or free shipping options. Should you have any questions about your shipment, please email support@swanwicksleep.com and we would be happy to assist you.

Thank you for your understanding as we work through this together. Your support means the world to us!

*Business days do not include weekends or public holidays.

Last updated 4/30/2021