Swanwick Shipping Update

During the holiday period there are increased demands on all carriers. This may result in delays in scanning and delivery. Local post offices are often dealing with backlogs resulting in delays in final mile delivery.

Please see the latest updates below regarding the current status of our fulfillment and shipping operations.

Fulfillment Centers

Our warehouse will pack and ship your order on the next business day after the order has been received.

Carrier Delays - Standard Shipping

Our network of carrier partners are experiencing delays in processing and delivery

Our average delivery time for free standard shipping is 5-7 days, however it can take 2-3 weeks in some cases, depending on the area.

We have been advised that carriers including UPS, Fedex, DHL and USPS are currently experiencing unprecedented package increases due to the peak holiday shipping period. This is limiting the number of shipments able to be processed every day. Shipments taking longer than normal to be delivered and, in many cases package scanning has been limited. This means that tracking information is not being updated even though shipments are still en route. We are seeing delays of up to 20 days between package handoff and USPS scanning receipt of delivery. See example below:

What does this mean for me?

Delivery times may be extended for US shipments:

  • Where shipment tracking shows handoff to USPS and USPS is awaiting item, expect periods of up to two weeks or more without updates to tracking. Tracking will eventually resume and be followed shortly by delivery.

  • We will not be able to process a refund or ship a replacement until 30 days have lapsed without any tracking updates, at which time we can deem the shipment missing.

  • Reshipping in most cases will not result in your order arriving faster as the reshipment will just add to the backlog and your first shipment will usually be delivered long before the reshipment is delivered.

International Shipping

Due to limited cargo flights, international shipments can take 2-6 weeks depending on the destination country. Customs and international transit hubs are taking longer to process international shipments due to backlog. See below for updated information on specific country average delivery times.

Scanning of packages are often being limited during transit, meaning tracking may not update for multiple weeks while it is processed through the system, especially at customs centers. 

Please keep an eye on your tracking if you are shipping internationally. We are seeing increased instances of attempted delivery without notice to the recipient after which time the shipment is being returned to sender. If you see your shipment has an attempted delivery entry, please contact your local postal service immediately to arrange for redeliver or pickup.

We are here to help

We are working hard to ensure you receive your order as quickly as possible, while providing you with economical or free shipping options. Should you have any questions about your shipment, please email support@swanwicksleep.com and we would be happy to assist you.

Thank you for your understanding as we work through this together. Your support means the world to us!

*Business days do not include weekends or public holidays.

Last updated 4/30/2021