Shipping Policy

Thank you for visiting and shopping at www.swanwicksleep.com.

Below are the terms and conditions that apply to our shipping process.


Shipping

We ship to both PO Boxes and standard mailing addresses.

Customers are responsible for providing accurate and complete shipping information at checkout. Swanwick Sleep is not responsible for lost shipments due to incorrect or incomplete addresses provided by the customer.

Customers are also responsible for ensuring that delivery can be accepted at the shipping address or that the package can be retrieved from the local postal facility if required.

Swanwick Sleep is not responsible for lost or misplaced packages delivered to business addresses where a third party may sign for the shipment.

Order Processing Times

All orders are processed within 1 business day (24 hours).

United States, Canada, UK

  • Standard shipping typically arrives within 7–10 business days from the shipment date.

  • If expedited shipping (3-5 business days) is selected and your order does not arrive within that timeframe, we will refund the expedited shipping cost.

Where free shipping is provided, we aim to ensure timely delivery; however, delivery timeframes cannot be guaranteed.

International Orders

International shipments may be delayed due to customs processing in the destination country. Swanwick Sleep is not responsible for delays caused by customs clearance procedures.

 

Shipping Rates & Delivery Estimates

Shipping charges and delivery estimates are calculated and displayed at checkout before you complete your purchase.

 

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped. This email will include your tracking number.

*Tracking numbers typically become active within 24-48 hours.*

 

Customs, Duties and Taxes

Swanwick Sleep is not responsible for customs duties, taxes, tariffs, or additional fees applied during or after shipping. These charges are the responsibility of the customer. Please contact us if you would like DDP shipments. 

 

Damages or Lost Shipments

Swanwick Sleep is not liable for products damaged or lost during shipping. However, we will assist you in resolving the issue.

If your order arrives damaged:

  • Contact the shipping carrier to file a claim.

  • Retain all packaging materials and damaged items until the claim process is complete.

Need Assistance?

If you have any questions or concerns regarding your shipment, please contact us at:

📧 support@swanwicksleep.com


We are happy to assist and will do our best to ensure your order is delivered successfully.