Thank you for visiting and shopping at www.swanwicksleep.com.
Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Times
All orders are processed within 1 business day. If we are experiencing a high volume of orders, shipments may be delayed by a day. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges and delivery estimates for your order will be calculated and displayed at checkout.
Shipment confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Swanwick Sleep is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Swanwick Sleep is not liable for any products damaged or lost during shipping but we will do our best to assist you if this occurs. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently ship to addresses in the United States, United Kingdom, European Union, Australia and New Zealand. For orders outside these territories please contact [email protected].