The Swannies Guarantee

We stand behind our products and want you to love your purchase.

If you’re not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange.

Exchanges

Ordered the wrong size or frame style?

No problem. We offer exchanges within 30 days of delivery.

For customers in the United States, Canada, and the United Kingdom, we provide a prepaid return label for eligible exchanges.

Once your return is received, we’ll process your replacement order.

Refunds

To qualify for a refund:

• Return request must be submitted within 30 days of delivery.
• Items must be returned in good condition.
• Prescription lenses and custom-made products are final sale and are not eligible for refunds unless there is a manufacturing defect or order error.

Once your return is received and inspected, refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.

Prescription Orders

Because prescription lenses are custom-made specifically for you, prescription orders cannot be returned for a refund due to preference changes, incorrect prescription information provided by the customer, or fit concerns.

If you experience an issue with your prescription glasses, please contact our support team and we’ll be happy to help find a solution.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

We’ll work quickly to replace the item or provide an appropriate resolution.

Need Help?

For refunds, exchanges, shipping questions, or order support, please contact us at support@swanwicksleep.com.

To help us assist you quickly, please include:

• Full Name
• Order Number
• Email Address Used for Purchase